Carella      Jewellers

 Online Purchases Information

Terms and Conditions for Online Stock Purchases

Postage

Payment must be made in full and have cleared before the item is dispatched. We use Express Post Satchel 500g with signature on delivery and tracking for parcels. We will email you with the tracking number. We have business postal insurance.

Payment Options

Paypal, Direct Deposit Available

Zip Pay and After Pay COMING SOON

Questions

If you have any questions that you would like answered prior to purchasing a product please give us a call or email.

If you are unhappy with your order for any reason please contact us within 5 working days of delivery. We will do our best to resolve the problem quickly.

Refunds and exchanges are considered on a case-by-case basis. All items have a 1 year warranty as per ACCC Guidelines.

If goods are faulty they will be replaced/repaired.

Warranty

Please contact me if you have any issues with your Custom Make, prior to taking it to another Jeweller to be repaired.

If you are unhappy with your order for any reason please contact us within 5 working days of delivery. We will do our best to resolve the problem quickly.

If goods are faulty they will be replaced/repaired. As per ACCC Guidelines.

Please note this Guarantee does not cover faults arising from

General Wear and Tear is not classed as a fault as well as damage from rough handling and wearing 24/7, to the extent permitted by law.

Misuse, accident, abuse, alteration, substitution, improper repair or warranty service performed by someone other than us or our authorised repairers, theft, disappearance, loss (including lost stones) or any other type of use causing deterioration (Damage caused by perfume, hairspray, chlorine, salt water, or other agents)

The costs of any repairs and maintenance carried out during the Warranty period that are not the result of defects in material and/or workmanship must be covered by the customer.

Carella Jewellers reserves the right to judge whether the jewellery has been subject to any of the above mentioned exclusions.

CONSUMER LAW INFORMATION

Consumer warranty is 12 months.

Our goods come with guarantee that cannot be excluded under the Australian Consumer Law.

You are entitled to a Replacement or refund for a “major failure” and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a “major failure”. [Note: “major failure” has a specific meaning under the Australian Consumer Law.]

Carella Jewellers will at our option, repair or replace, jewellery proven by our jewellers - including outsourced trade work jewellers -to be defective due to the manufacturing process within 12 months after the date of purchase.

Care Instructions

Stone Set Jewellery is intended for Dress Wear only.

(eg when you go out everyday - but not worn to bed, gardening, gym etc where it can be damaged) Keep free from perfume, hairspray, chlorine, salt water, or other cleaning agents can cause deterioration or damage to Jewellery.

Pearls - Are glued in place, please refrain from getting wet as this will impair the integrity of the glue.

Stones to refrain from placing in Ultrasonics

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